If using the downloaded app you'll need to manually specify the desired output size of 3840 x 2160. checkout our FREE Deco TV Frames Art Resizing Tool or you can also install and try the free Image Size App on your phone. We have made this easy to do without any complicated photo editing software. To resize your art instantly to the correct size. Resizing Your Art to The Correct Size for Samsung Frame TVįor the best results, it's important to ensure your art is perfectly sized to the correct pixel size of 3840 x 2160 pixels. You can reach Samsung Tech Support via Chat or call 800-SAMSUNG If neither of these two approaches work, you'll want to contact Samsung's Customer Care team to see if they can further assist you with adding art to your TV. If you are having trouble with the Samsung SmartThings App or would prefer not to use the app, then you can simply save the files to a USB Thumb drive and plug it into the USB port on the side of the One Connect Box.įrom a computer, save your art files to your downloads folder then drag & drop the files to a USB thumb drive and plug into the USB port shown on the One Connect Box
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